FREQUENTLY ASKED QUESTIONS (FAQ)
+ Toffee Information
+ What varieties is the Enstrom Almond Toffee available in?
+ What are the sizes offered for the Enstrom Almond Toffee?
+ Is Enstrom Almond Toffee available without nuts?
+ Is Enstrom Almond Toffee Kosher?
+ GMO-Genetically Modified Organism?
+ What are toffee crumbs?
+ What is a toffee petite?
+ What is a toffee bar?
+ What is a toffee single?
+ What is the sugar free Enstrom Almond Toffee made with?
+ Is the sugar free Enstrom Almond Toffee a low calorie product?
+ How do I care for my Enstrom Almond Toffee, and how long will it last?
+ Are there any allergens in Enstrom Almond Toffee?
+ Is Enstrom Almond Toffee gluten free?
+ Do you have nutritional information available?
+ Do you have ingredients information available?
+ Gourmet Confection Information
+ What size are the Enstrom Mini-Turtles?
+ What size are the Enstrom Cream caramels squares?
+ What is the assortment of Enstrom Nuts and Chews?
+ What flavors are in the Enstrom Truffles?
+ Is there gluten in any of Enstrom gourmet chocolate confections?
+ When are Peppermint Cookie Bark and Chet's Butter Creams available?
+ Corporate Gifts
+ How do I set up a corporate account?
+ Do you offer discounts for corporate customers?
+ Do you offer a custom gift program?
+ Do you have logo art guidelines for personalized lids and custom cards?
+ Can I put my logo on any of your products?
+ Do you offer terms and billing for businesses?
+ Specialty or Custom Products
+ Do you offer custom gifts or specialty products?
+ Can I put my logo on any of your products?
+ What are the guidelines for the personalized lids and custom cards?
+ Do you have logo art guidelines?
+ How do I order personalized lids and custom cards?
+ Shipping Information
+ Where do you ship?
+ Which Shipping Carrier do you use?
+ Do you ship to Alaska and Hawaii?
+ Can you ship to a P.O. Box?
+ Are you able to ship in the summer?
+ What days of the week do you ship?
+ Does someone need to be home to receive the order?
+ What is your standard domestic shipping method and shipping rates?
|Up to $40.00||$11.90|
|$40.01 - $65.00||$12.65|
|$65.01 - $85.00||$13.50|
|$85.01 - $105.00||$15.00|
|$105.01 - $125.00||$16.50|
|$125.01 - $160.00||$18.00|
|$160.01 - $230.00||$19.50|
|$230.01 and up||9% of total|
+ How long will it take for the package to arrive with standard domestic shipping?
+ How long will it take for the package to arrive with 3-day express domestic shipping?
+ How long will it take for the package to arrive with 2-day express domestic shipping?
+ How long will it take for the package to arrive with Overnight/Next Day domestic shipping?
+ Do you ship to Business/Commercial Addresses?
+ How do I know my online gift order was received?
+ Can I track my order?
+ When will I be able to track my order?
+ Why did my products arrive warm? Are they still alright to eat?
+ Why do you require the ship date rather than the arrival date?
+ Holiday Calendar
*Disclaimer: Overnight Express is only available if provided by FedEx for the destination zip code
Valentine's Day - February 14, 2022
Easter - April 17, 2022
Administrative Professionals Day - April 27, 2022
Mother's Day - May 8, 2022
Father's Day - June 19, 2022
Grandparent's Day - September 11, 2022
Boss's Day - October 16, 2022
Thanksgiving - November 24, 2022
Hanukkah - December 18 - December 26, 2022
Christmas - December 25, 2022
New Year's - January 1, 2023
*Disclaimer: During the month of December, FedEx does not guarantee express delivery due to high volumes
+ Can I ship to an International Address?
+ Do you ship to Military APO/FPO addresses?
+ Address Accuracy
+ What if I provide an incorrect address?
+ Do you ship to hospitals, hotels, colleges and correctional facilities?
+ Will my recipient know the package is arriving?
+ Ordering Information
+ How do I add items to my cart?
+ How do I continue shopping?
+ Can I order without registering?
+ Password assistance?
+ What is a source code?
+ I am a registered buyer, how do I shop using my address book?
+ Why do you require a phone number for my recipient?
+ How will the recipient know the package came from me?
+ How do I select the complimentary gift message?
+ How do I select the enclosed customized card gift message for $1.00?
+ How do I ship two gifts to different people at the same address?
+ Is placing an order on the Enstrom.com website secure?
+ How do I edit my account?
+ Methods of payment?
+ Do you sell gift cards?
+ How do I use my Enstrom gift card to pay for my order?
+ How do I check the balance of a gift card?
+ Order Confirmations?
+ What if I dont receive an order confirmation via email?
+ Order Processing Times?
+ Do you charge Sales Tax?
+ Ordering for Multiple Recipients Information
+ How do I ship to multiple recipients?
+ How do I copy a previous order without retyping the information?
+ How do I apply a gift message for all my recipients at one time?
+ How do I apply a ship date for all my recipients at one time?
+ How do I apply a ship method for all my recipients at one time?
+ How do I add product for all my recipients at one time?
+ How do I update the quantity?
+ How do I save the cart?
+ How do I clear the cart?
+ How do I view the existing cart?
+ Gift List
+ What is a gift list?
+ How do I retrieve and update my gift list?
+ How can I obtain a hard copy of my gift list?
+ You mailed me a gift list now what do I do to place my order?
+ Can I download a copy of your catalog?
+ Can I request a copy of your current catalog to be mailed?
+ How do I sign up to receive emails from Enstrom?
+ Retail Stores
+ Do you have a retail store?
+ Do other retail locations sell Enstrom Almond Toffee?
+ Policy Information
+ What does Enstrom guarantee?
+ Do you substitute your products?
+ What if my item ordered is on backorder?
+ Customer Service Information
+ Can I change the delivery address after I have placed the order?
+ Can I change the ship date after I have placed the order?
+ Can I cancel my order?
+ When will my credit card be charged?
+ How far in advance can I place my order?
+ Billing Question?