Tiny chunks of chocolate, bits of almonds and flakes of buttery toffee that remain after a busy day of making slabs of toffee. These tiny morsels are great for sprinkling on ice cream or mixing into your favorite desserts.

What is a toffee petite?

A 1 x 1 inch square, about .5oz of Enstrom’s toffee enrobed in chocolate and sprinkled with crushed almonds. Makes the perfect individual bite of toffee.

What is a toffee bar?

A 1.25 ounce bar of Enstrom’s toffee enrobed in chocolate and sprinkled with crushed almonds. These are individually wrapped and make the perfect tasty snack to hand out.

What is the sugar free Enstrom’s Almond Toffee made with?

almonds, maltitol, butter, sugar free milk chocolate (maltitol, chocolate liquor, cocoa butter, sodium caseinate - from milk, soy lecithin, acesulfame potassium,vanillin - an artificial flavor, natural and artifical flavors), brown color (propylene glycol -as a yeast and mold inhibitor, yellow 6, red 40, blue 1), salt

Is the sugar free Enstrom’s Almond Toffee a low calorie product?

Sugar Free Toffee is made with Maltitol which can have a laxative effect if eaten in excess amounts. Our sugar free toffee is a completely sucrose free product for our diabetic friends. Calories 200 per serving & 17 grams of fat

How do I care for my Enstrom’s Almond Toffee, and how long will it last?

Enstrom’s Almond Toffee is a fresh dairy confection and must be stored in a refrigerator (up to 3 weeks) or freezer (up to 6 months).

Are there any allergens in Enstrom’s Almond Toffee?

Milk, Soy and Almonds. Products are manufactured in a facility that processes tree nuts, peanuts, eggs and wheat.

Is Enstrom’s Almond Toffee gluten free?

Yes our Almond Toffee is gluten free.

Do you have nutritional information available?

Our product boxes do display the nutritional information and it is displayed on the website for each product.

Do you have ingredients information available?

Our product boxes do display the nutritional information and it is displayed on the website for each product.

Gourmet Chocolate Candy Confection Information

What size are the Enstrom’s Mini-Turtles?

Each is about .40 oz

What size are the Enstrom’s Cream caramels squares?

Each is about .80 oz

What is the assortment of Enstrom’s Nuts and Chews?

Smooth creams, fresh roasted nut clusters and delectable chews covered with luscious milk or dark chocolate

What flavors are in the Enstrom’s Truffles?

Flavors include Traditional Chocolate, Old-Fashioned Rum, Vanilla Espresso, Black Forest, Orange Cream, Hazelnut Praline

Is there gluten in any of Enstrom’s gourmet chocolate confections?

No, except for Peppermint Cookie Bark
However, we are not a gluten free production plant.

When are Peppermint Cookie Bark and Chet’s Butter Creams available?

These special confections are available September through December.

Shipping Information

Where do you ship?

US and many international locations

Which Shipping Carrier do you use?

Our exclusive shipper is FedEx.

Can you ship to a P.O. Box?

We are not able to ship to a PO Box.

Are you able to ship in the summer?

Please review our shipping policies before placing your order: When shipping to warm destinations, we strongly encourage you to add a warm weather shipper (item #WWSHIP). Cooling materials and an additional summer handling charge will be added to all orders May-September (may be earlier or later if necessary). We do this to ensure that your order arrives in the condition it left our facility. Orders placed on a Thursday or Friday will be held until the following Monday.

What days of the week do you ship?

May-September we ship Monday, Tuesday & Wednesday.
October-April we ship Monday – Friday.
Orders must be placed by noon Mountain Time

Does someone need to be home to receive the order?

No, Enstrom’s only requires a signature on packages valued at $250 or more.

What is your standard domestic shipping method and shipping rates?

FedEx Ground service is our standard domestic ship method.
Home deliveries are Tuesday – Saturday
Commercial deliveries are Monday – Friday

Up to $25.00	$8.50
$25.01 - $40.00	$8.90
$40.01 - $60.00	$9.20
$60.01 - $80.00	$10.10
$80.01 - $100.00	$12.00
$100.00 - $150.00	$13.50
$150.01 - $225.00	$15.00
$225.01 and up	8% of total

How long will it take for the package to arrive with standard domestic shipping?

Up to 5 days, which does not include weekends or holidays
FedEx Ground delivery dates are not guaranteed but are only an estimate.
Enstrom’s cannot accept responsibility for delays due to Acts of God, which are unforeseen occurrences and weather conditions.

How long will it take for the package to arrive with 3-day express domestic shipping?

3 business days, please do not count the date it ships from our warehouse.
Enstrom’s cannot accept responsibility for delays due to Acts of God, which are unforeseen occurrences and weather conditions.

How long will it take for the package to arrive with 2-day express domestic shipping?

2 business days
Enstrom’s cannot accept responsibility for delays due to Acts of God, which are unforeseen occurrences and weather conditions.

How long will it take for the package to arrive with Overnight/Next Day domestic shipping?

One business day
Enstrom’s cannot accept responsibility for delays due to Acts of God, which are unforeseen occurrences and weather conditions.

Do you ship to a Business Address?

Yes, we do ship to business commercial addressees.
When shipping to a business, the business name, recipient name, suite and/or floor number and business phone number must accompany the address.

How do I know my online gift order was received?

Log into your on line account and click on order history. Locate the order and in the confirmation you will see the FedEx Tracking number assigned to your receipient. Click on the tracking number and it will link you to the delivery status of your package on FedEx.com

Can I track my order?

Log into your on line account and click on order history. Locate the order and in the confirmation you will see the FedEx Tracking number assigned to your receipient. Click on the tracking number and it will link you to the delivery status of your package on FedEx.com

When will I be able to track my order?

The status of the shipment will be available 4 hours after your order ships from our warehouse

Why did my products arrive warm? Are they still alright to eat?

The Almond Toffee is shipped frozen and travels very well even during the summertime when the candy will thaw during transit. We recommend refreezing or refrigerating the toffee upon receipt so the candy will return to proper consistency before serving. The toffee can be thawed and refrozen any number of times without damaging the product. After receiving your Almond Toffee we do recommend placing it in the freezer 2-3 hours prior to consuming.

Why do you require the ship date rather than the arrival date?

We are able to ship your package on a specific business day from our warehouse we are unable to guarantee a specific arrival date with our standard ship method.

Holiday Calendar

Valentine’s Day – February 14, 2012

Standard Ground-Wednesday, February 8, 2012 at Noon MT

3 Day Express Saver-Thursday, February 9, 2012 at Noon MT

2nd Day Air Express-Friday, February 10, 2012 at Noon MT

Overnight Express-Monday, February 13, 2012 at Noon MT

St. Patrick's Day - March 17, 2012

Standard Ground-Monday, March 12, 2012 at Noon MT

3 Day Express Saver-Tuesday, March 13, 2012 at Noon MT

2nd Day Air Express-Wednesday, March 14, 2012 at Noon MT

Overnight Express-Thursday, March 15, 2012 at Noon MT

Easter - April 8, 2012

Standard Ground-Monday, April 2, 2012 at Noon MT

3 Day Express Saver-Tuesday, April 3, 2012 at Noon MT

2nd Day Air Express-Wednesday, April 4, 2012 at Noon MT

Overnight Express-Thursday, April 5 , 2012 at Noon MT

Admin. Professionals Day - April 25, 2012

Standard Ground-Wednesday, April 18, 2012 at Noon MT

3 Day Express Saver-Friday, April 20, 2012 at Noon MT

2nd Day Air Express-Monday, April 23, 2012 at Noon MT

Overnight Express-Tuesday, April 24, 2012 at Noon MT

Mother's Day - May 13, 2012

Standard Ground-Tuesday, May 8, 2012 at Noon MT

3 Day Express Saver-Tuesday, May 8, 2012 at Noon MT

2nd Day Air Express-Wednesday, May 9, 2012 at Noon MT

Overnight Express-Thursday, May 10, 2012 at Noon MT

Father's Day - June 17, 2012

Standard Ground-Tuesday, June 12, 2012 at Noon MT

3 Day Express Saver-Tuesday, June 12, 2012 at Noon MT

2nd Day Air Express-Wednesday, June 13, 2012 at Noon MT

Overnight Express-Thursday, June 14, 2012 at Noon MT

Grandparent’s Day - September 9, 2012

Standard Ground-Tuesday, September 4, 2012 at Noon MT

3 Day Express Saver-Tuesday, September 4, 2012 at Noon MT

2nd Day Air Express-Wednesday, September 5, 2012 at Noon MT

Overnight Express-Thursday, September 6, 2012 at Noon MT

Thanksgiving - November 22, 2012

Standard Ground-Thursday, November 15, 2012 at Noon MT

3 Day Express Saver-Friday, November 16, 2012 at Noon MT

2nd Day Air Express-Monday, November 19, 2012 at Noon MT

Overnight Express-Tuesday, November 20, 2012 at Noon MT

Hanukkah, December 8-16, 2012

Standard Ground- Tuesday, December 4, 2012 at Noon MT

2nd Day Air Express-Wednesday, December 5, 2012 at Noon MT

Overnight Express-Thursday, December 6, 2012 at Noon MT

Christmas - December 25, 2012

Standard Ground-Tuesday, December 18, 2012 at Noon MT

3 Day Express Saver-Wednesday, December 19 at Noon MT

2nd Day Air Express-Thursday, December 20, 2012 at Noon MT

Overnight Express-Friday, December 21, 2012 at Noon MT

Can I ship to an International Address?

Yes, we require a complete full delivery address (including ste, apt or floor #’s), first and last name and/or company name, international telephone number and email address of recipient.

Do you ship to the Military? APO/FPO addresses?

Yes, Enstrom’s supports our troops therfore shipping is free to all APO/FPO addresses

Address Accuracy

Enstrom’s cannot accept responsibility when we have been given an incorrect or incomplete address information. When we are notified by FedEx and we are able to redirect the package prior to the attempted delivery process a $9 charge will be applied to your credit card to redirect packages. Enstrom’s cannot extend our guarantee when incorrect or incomplete addresses are given.

What if I provide an incorrect address?

Please notify Enstom’s as soon as possible by calling 800-367-8777 to provide the corrected address information. We can only attempt to provide FedEx with the corrected information package prior to the attempted delivery. A redirection of the package will delay the delivery and we will reflect an $9 address correction fee on your credit card.
Enstrom’s cannot refund product or shipping charges when orders have been refused or incorrect/incomplete addresses were provided.

Do you ship to hospitals, hotels, colleges and correctional facilities?

When delivering to hospitals, colleges, hotels or businesses, Enstrom Candies only guarantee delivery to the receiving department or mailroom. It is then up to this department to deliver the package to the correct recipient. This may cause delays as the receiving department or mailroom does not guarantee delivery within a given period of time. Enstrom Candies is unable to ship to any correctional facility.

Will my recipient know the package is arriving?

We do not send the recipient any notification that a shipping is going to be arriving for them. Our shipper will make every effort to deliver to correct recipient.

Ordering Information

How do I add items to my cart?

From item detail page, choose “Add to Cart” it will ask you to choose a delivery address.

How do I continue shopping?

You can either use the search function or from the menus, choose a category.

Can I order without registering?

No, we require a login for all orders via the web. We are happy to take your order via phone if registering on our web concerns you.

Password assistance?

You can have your password sent to you via the link https://www.enstrom.com/shop.axd/PasswordRequest or call Customer Service(800.367.8777)

What is a source code?

This is a unique number that is printed on catalogs, emails or other correspondence from Enstrom Candies. Also used in relation to special deals and offers.

I am a registered buyer, how do I shop using my address book?

You can use Multiple Order Options or from adding product to your cart it will give you options to choose recipients from your address book.

Why do you require a phone number for my recipient?

This is a requirement from our shipper, so that if they have any issues in delivery your shipment they can call the recipient for additional instructions. This can be either the recipient or shipper’s phone number

How will the recipient know the package came from me?

A descriptive Gift Message on the label or inside the box will let them know who to thank.

How do I select the complimentary gift message?

This is the default message and does not need to be selected. Simply type up to three lines, 30 characters per line can be used without selecting anything additional.

How do I select the additional 7 lines of gift message for $1.00?

On the recipient select screen, there is a selection box to give you 7 additional lines for your Gift Message. This message goes onto a card that is insert into the box with your product.

How do I ship two gifts to different people at the same address?
Enstrom’s recommends that you create two separate ship to receipients because we are unable to provide multiple cards and only one name can appear on the shipping label.

Is placing an order on the Enstrom.com website secure?

Yes, we used industry standards in creating a secure environment. The primary way is through EV-SSL Transmissions through Verisign and also implementing PCI-DSS policies and procedures.

How do I edit my account?

Once you have logged into Enstrom.com, there is a My Account link, or go to https://www.enstrom.com/shop.axd/EditMyAccount

Methods of payment?

Our current list of available pay methods is, Visa, MasterCard, Discover, American Express, Gift Card, and On Account if you have been approved.

Do you sell gift cards?

Yes please call or visit a retail store to purchase.

How do I use my gift card to pay for my order?

On payment page, select Gift Card option, enter you gift card number. If your Gift Card does not pay for the entire order, you will need to enter an additional form of payment.

How do I check the balance of a gift card?

From the My Account link, there is a Check Gift Card Balance, link or https://www.enstrom.com/shop.axd/CheckGiftCardBalance

Order Confirmations?

If you have provided a current and accurate email address, an order confirmation will be emailed to you once your order has been submitted, usually within 1 hour of placing your order.

What if I don’t receive an order confirmation via email?

Your email address was entered incorrectly or has been flagged by a SPAM filter system.

Order Processing Times?

We ask for 72 hours to process your orders, although in most cases orders are processed in 24 hours.

Do you charge Sales Tax?

Depending on your shipping location and local tax laws some items will have sales tax. If you have been charged Sales Tax and believe this was in error please contact our Customer Service Department so we may review your order.

Ordering for Multiple Recipients Information

How do I ship to multiple recipients?

Two choices, either by shopping for product then choosing the recipient, following that process for each different recipient or you can use the Multi-Shipto section to apply products, gift messages and shipping to a group of recipient all at once, follow this link https://www.enstrom.com/shop.axd/Cart?gift_list_begin=true

How do I load a previous order that I want to send out again without retyping the information for the new order?

You can use our Load Previous Order section to duplicate your order, then update the shipping information and submit the order.

How do I apply a gift message for all my recipients at one time?

Using the Gift List/Multiple Ship-To Options, step 4 provides a link to create and apply a gift message to a selection or all your recipients in your cart at one time.

How do I apply a ship date for all my recipients at one time?

Using the Gift List/Multiple Ship-To Options step 6 provides a link to choose a ship date and apply a ship date to a selection or all your recipients in your cart.

How do I apply a ship method for all my recipients at one time?

Using the Gift List/Multiple Ship-To Options step 5 provides a link to choose a ship method and apply a ship date to a selection or all your recipients in your cart.

How do I add product for all my recipients at one time?

Using the Gift List/Multiple Ship-To Options step 3 provides a link to choose a product and apply that product to a selection or all your recipients in your cart.

How do I update the quantity?

Change quantity in the each recipient section that you want to change and click on the Update Quantity button on the bottom of the page.

How do I save the cart?

At the bottom of the cart page provides the ability to save your cart so you can restore at a later date and finish and submit your order.

How do I clear the cart?

At the bottom of the cart page provides the ability to clear your cart and start a new order.

How do I view the existing cart?

At the top right corner there is a link to the cart, it has the shopping cart icon and mentions current number of recipients in your cart and product amount. You can also get there by click on this link http://www.enstrom.com/shop.axd/Cart

Corporate Gifts

How do I set up a corporate account?

Do you offer discounts for corporate customers?

We offer quantity discount program and warehouse direct program. See http://www.enstrom.com/Pages/Volume+Info/ for more details or call Customer Service 800-367-8777

Do you offer a custom gift program?

We offer custom gift message sleeves for Almond Toffee but also have a design dept to design that special gift if desired. Call 800-215-6866 for more details

Do you have logo art guidelines for custom gift message toffee band?

We would like to have a minimum of a 300dpi print ready image

Can I put my logo on any of your products?

We do provide custom gift message band for our 1lb and 2lb size milk or dark chocolate almond toffee

Do you offer terms and billing for businesses?

Yes, please call customer service to fill out credit application.

Specialty or Custom Products

Do you offer custom gifts or specialty products?

We offer custom gift message sleeves for Almond Toffee but also have a design dept to design that special gift if desired. Call Customer Service for more details

Can I put my logo on any of your products?

Enstrom’s offer custom message gift bands for our one and two pound boxes of Almond Toffee. We can include your logo and gift message on these bands. Contact our custom message department 800-215-6866

What are the guidelines for the custom personal message toffee sleeve?

Standard messages limitation apply, up to 10 lines of 30 characters, your logo or special image can also be included.

Do you have logo art guidelines?

We would like to have a minimum of a 300dpi print ready image

How do I order custom gift bands?

Please call our Custom Gift Message Department at 1-800-367-8777

Gift List

What is a gift list?

Your Enstrom’s Gift List is your past holiday list of recipients, products, and gift message.

How do I retrieve and update my gift list?

Log into your account at www.Enstrom.com, click on “my account”, order history. From there you can modify your address book and update or place a new order.

How can I obtain a hard copy of my gift list?

Contact Customer Service at 800-367-8777

You mailed me a gift list now what do I do to place my order?

You can update the information on the gift list pages and mail
You can call and submit over the phone at 800-367-8766
You can use the information and submit your order online
Fax the completed gift list to 970-683-1011

How can I download a copy of your catalog?

Yes from the Catalog link at the bottom of the page or use this link Catalog Download

How to request a copy of our current catalog to be mailed to you?

Yes, from the Catalog link at the bottom of the page or use this link Catalog Request

How do I sign up to receive emails from Enstrom’s?

At the bottom of the page there is a link for “Join Our Mailing List”

Retail Stores

Do you have a retail store?

We have 5 retail stores in Colorado see Retail Locations for more information. We also have several Seasonal Kiosk in select mall locations.

Do other retail locations sell Enstrom’s Almond Toffee?

Enstrom’s Almond Toffee is found in other select locations, we do not keep an updated list of these locations.

Policy Information

What is Enstrom’s guarantee?
Delivery is guaranteed when addresses are correct and current. The Almond Toffee is shipped frozen and travels very well even during the summertime when the candy will thaw during transit. We recommend refreezing or refrigerating the toffee upon receipt so the candy will return to proper consistency before serving. The toffee can be thawed and refrozen any number of times without damaging the product.

Do you substitute your products?

We generally do not substitute products unless you have been notified of the change. However at peak times some substitution may be done without prior notice.

What if my item ordered is on backorder?

On occasion your order may be on backorder, usually only for a limited time of 3-5 days. If you are concerned that you order will be delayed to long please contact Customer Service at 800-367-8777

About Enstrom Candies?

Our Story

Security?

Security

Customer Service Information

Can I change the delivery address after I have placed the order?

Yes please call or email your requested change, generally if this information is submitted or receive before the ship date chosen we can accommodate your request.

Can I change the ship date after I have placed the order?

Yes please call or email your requested change, generally if this information is submitted or receive before the ship date chosen we can accommodate your request.

Can I cancel my order?

Yes, as long as your request as been received before your order has shipped.

When will my credit card be charged?

You credit card will be charged the day your order ships. If it is a multiple recipient order shipping on different days, your card will be charged for the total of the orders shipped on any given day.

How far in advance can I place my order?

We can take your order up to 1 year in advance

Billing Question?

Any billing questions please call our Customer Service department to resolve any concerns you have.